|Shipping & Returns
We encourage everyone to order online, but can order by phone and talk to a real person 10am to 14pm M-F ( +2 gmt time )++302107664157
Please have complete stock numbers and payment info ready when calling.
We accept Master Card, Visa, American Express .
We do not charge your credit card until your order ships.
Orders Shipping to All Countries
The cardholder` s name, billing and shipping address on all orders must match the billing address on the credit card.
We can`t ship your order until your issuing bank verifies this information.
This process may delay your order, depending on the response time from your issuing bank.
You can speed up and eliminate this verification process by faxing us copy of your most recent credit card statement
showing your name, billing address and credit card number.
You may block out any other sensitive material.
Remember, we can only ship orders to the name and billing address of the cardholder, and only after this info is verified.
You can fax your statement to us at ++32107664157 please include your order number on your fax.
We only require this info on your first order. Please understand that this is required for your protection and ours.
All orders will be shipped by Register & Insured Greece postal services .
All shipping charges, duties and taxes (if any), are the sole responsibility of the recipient. (Any refused shipments that get returned to GANTERIE HELLENIQUE " TAXTATZIS " will be billed for all these fees going and coming.)
All shipping charges, duties, taxes and brokerage fees (if any), are sole responsibility of the recipient. Minimum S/H on any order will be 10,00 euro.
Our originating Zip Code is 16231 Athens Greece GR . GANTERIE HELLENIQUE « TAXTATZIS Return Policy :
Returns will only be accepted within the first 15 days of the receipt of merchandise with an approved RMA number.
(Returns will NOT be accepted without an authorized RMA number.)
All returns will be subject to a 15% restocking fee.
Returns exchanged for new merchandise or a store credit will not be charged a restocking fee.
S/H is not refundable.
All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc.
No exceptions please. You may request a Return Merchandise Authorization (RMA) number from us.
This number must be printed on your shipping label and you must include a copy of your original order with your return.
You can do this by e-mailing us at and requesting a RMA number.
The customer is responsible for all shipping charges on returns.
We cannot accept any postage dues, COD`s and no shipping credits will be issued.
Please pack the merchandise safely so it reaches us in the same condition it reached you.
Upon receiving your AUTHORIZED return, your account will be credited back the purchase price minus the restocking fee if applicable.
S/H will not be refunded.
If you still have any questions regarding returns, please feel free to contact us at or ++30-2107664157 .
Special order items are not returnable unless defective.
How to exchange the gloves
If the gloves you have bought or ordered are not the correct size, you are able to change them,
by sending a package by registered AIR MAIL.
Don`t send the gloves by courier services such as Federal Express , TNT, , DHL , UPS or similar .
WE will not accept the package and returned them back to you by the same company .
C/o Mr. Anastasios Taxtatzis
1 , Kioutaxias str. Byronas
Don`t declare any value. Write outside of the package:
DEFECTIVE MERCHANDISE - NO COMMERCIAL VALUE.
Follow the procedure described above in the returns policy section.
We will then send you back the gloves, free of charge.
If you have any problems contact us immediately by fax or email
We will accept defective item returns within 15 days of delivery for an exchange or replacement (same terms and conditions as above apply), or you can send it back to the manufacturer for repair or replacement. All items that quit working after 15 days of delivery will be considered under warranty and must be returned to the manufacturer for replacement or repair.